Refund policy

We do not offer returns or refunds on our plants.

Once your package is at the shipping store, we no longer have any control over what happens to it during shipment. We are not responsible for any damage, loss, or delays. Long delays in shipping is hard on your plants. We highly recommend priority shipping to keep the travel time down. If you choose not to have your package sent via priority, there are no returns or refunds.

Refunds will only be issued if you receive the wrong plant or if there is an insect or disease that is noticed within the first 48 hours. Pictures will be required.

Plants may lose leaves or appear dehydrated. This is normal. If your plant appears dehydrated, give a good drink and it will perk back up. Cosmetic damage is to be expected and will not cause harm the plant.

Summer temperatures can be extremely high in parts of the U.S. Retrieve your package within 30 minutes of the delivery timestamp to prevent heat damage.

Most plants cannot handle frost. If you are shipping your plants during the winter months and your temperatures are under 40 degrees, please include a heat pack. If you choose not to purchase a heat pack, we are not responsible for any damage to your plants. There will not be any returns or refunds.

During extreme weather, we can postpone shipping to a later, safer date of your choosing.

We reserve the right to change or update this policy at any time.